LUMAKORA Return & Refund Policy
Last Updated: September 22, 2026
At LUMAKORA, every order matters. We want you to be happy with the products you receive, and we aim to make our return and refund process clear and straightforward.
Many LUMAKORA products are custom-made specifically from artwork, sizes, materials, and options selected by each customer. Because of this, return eligibility differs between customized and non-customized products.
1. 30-Day Returns for Eligible Non-Custom Products
Eligible non-customized products may be returned within 30 calendar days from the date of delivery.
To qualify for a return, the item must:
- Be unused and in its original condition
- Be returned in its original packaging where applicable
- Include the original order information
- Not be a personalized or custom-made product
Please contact us before sending any return so we can provide return instructions.
For returns caused by a change of mind or buyer's remorse, the customer is responsible for return shipping costs.
Original shipping charges are non-refundable unless the return is due to an error by LUMAKORA.
2. Custom & Personalized Products
Most LUMAKORA stickers, magnets, labels, and printed products are made specifically for you based on your uploaded artwork, selected dimensions, material, quantity, and other customization options.
Before Production
You may request changes or cancellation before your artwork is approved and before production begins.
If production has not started, we will make reasonable efforts to update or cancel your order.
After Artwork Approval or Production
Once your artwork has been approved or production has begun, customized products normally cannot be returned because they have been produced specifically for your order.
This includes returns requested because of:
- Change of mind
- Incorrect size selected by the customer
- Incorrect material selected by the customer
- Incorrect quantity selected by the customer
- Artwork or spelling supplied and approved by the customer
- Color or design preferences after proof approval
This does not affect your rights if the order arrives damaged, defective, incorrectly produced, or materially different from the approved artwork.
3. Damaged, Defective or Incorrect Orders
If your order arrives damaged, defective, incorrectly printed, or materially different from the approved proof, please contact us within 14 days of delivery.
Please provide:
- Your order number
- A description of the issue
- Clear photographs of the affected products
- A photograph of the shipping package if it was damaged during transit
Once the issue is verified, LUMAKORA may provide, as appropriate:
A free replacement, reprint, partial refund, or full refund.
If the issue was caused by LUMAKORA, you will not be responsible for return or replacement shipping costs.
In some cases, we may not require the defective product to be returned.
4. Artwork Proofs
Where an artwork proof is provided, customers are responsible for reviewing:
- Artwork
- Text and spelling
- Size
- Shape
- Cut line
- Border
- Orientation
- Placement
- Selected material
Production may begin once the proof has been approved.
Please review proofs carefully. Errors visible in an approved proof are generally not considered manufacturing defects.
5. Color Differences
We use professional full-color printing processes; however, colors displayed on phones, tablets, and computer monitors may vary slightly from printed colors.
Small color differences caused by screen settings, material characteristics, lighting, or normal printing tolerances are not normally considered defects.
If there is a significant printing issue, contact us and we will review it.
6. Return Shipping
LUMAKORA products are dispatched from Hong Kong.
Approved physical returns may therefore need to be returned to our designated return facility in Hong Kong.
Please do not send a return without contacting us first.
We will provide the appropriate return address and instructions after your return request has been approved.
Buyer-Remorse Returns
For eligible non-custom products returned because the customer changed their mind:
Customer pays the return shipping cost.
LUMAKORA Error / Defective Products
If we supplied the wrong item or confirmed that the product is defective:
LUMAKORA will cover the reasonable return or replacement shipping cost where a return is required.
7. Refund Processing
Once an eligible return has been received and inspected, or a refund claim has otherwise been approved, we will notify you.
Approved refunds are normally processed within 5–10 business days to the original payment method.
Your bank, credit-card provider, PayPal, Shop Pay, or other payment provider may require additional time before the refund appears in your account.
Original shipping fees are generally non-refundable unless the order was incorrect, defective, or damaged due to an error attributable to LUMAKORA.
8. Orders Lost in Transit
If your tracking information indicates that your package has not been delivered within the expected delivery period, please contact us.
We will review the shipment with the applicable carrier and determine the appropriate resolution, which may include a replacement or refund where the shipment is confirmed as lost.
Packages shown as delivered may require additional investigation with the carrier before a replacement or refund can be approved.
9. Incorrect or Incomplete Shipping Addresses
Customers are responsible for providing an accurate and complete shipping address at checkout.
If an order is returned because of an incorrect address, incomplete address, refused delivery, or failure to collect the parcel, additional shipping charges may apply before the order can be sent again.
Customized products returned as undeliverable are not automatically eligible for a product refund.
10. How to Request a Return or Refund
Before returning any product, please contact LUMAKORA Customer Support.
Please include:
Order number:
Name:
Email address used for the order:
Reason for return or refund:
Photos, if the product is damaged or defective:
Contact:
LUMAKORA Customer Support
Email: lumakorastudio@gmail.com
Website: lumakora.com
Our team will review your request and provide the next steps.
Questions?
If you have any questions about your order, return eligibility, artwork, or refund, please contact us before returning the product.
We’re here to help make sure your LUMAKORA order is produced correctly and handled fairly.